Privacy Policy

1. Overview

Home Guard Telecom (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We may collect the following types of information when you contact us, request a consultation, or use our services:

• Contact details such as your name, email address, phone number, and service address.
• Information about your property and requirements, such as floorplans, entry points, and risk assessments.
• System configuration data, including device IDs, network details, and preferences.
• Usage data, logs, or event information generated by your security systems.

3. How We Use Information

We use your information to:

• Respond to enquiries and provide consultations.
• Design, install, and support your home security and telecom solutions.
• Provide monitoring, notifications, and system health checks where applicable.
• Improve our services, troubleshoot issues, and maintain security.
• Send you important updates and, with your consent, security tips and marketing information.

4. Legal Bases

We process your personal information based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interest in providing secure and reliable services.

5. Sharing Information

We may share your information with:

• Service partners who support monitoring, cloud storage, or connectivity.
• Technical providers who assist with installation, maintenance, or support.
• Authorities or regulators when required by law or to protect people and property.

We do not sell your personal information.

6. Data Security

We apply technical and organizational measures to protect your information, including secure configurations, access controls, and encryption where appropriate. No system can be completely secure, but we continually work to reduce risks.

7. Data Retention

We keep your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Retention periods for recorded footage and logs depend on your system settings and applicable regulations.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion of certain information, subject to legal requirements.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications.

To exercise these rights, contact us using the details below.

9. Communications and Marketing

We may contact you about service updates, safety notices, or security tips. You can manage your preferences or unsubscribe at any time using the links in our emails or by visiting our Unsubscribe page.

10. Cookies and Online Data

If we use cookies or similar technologies on our website, they will be used to improve performance, security, and user experience. We will provide additional details in a separate cookie notice if applicable.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we make significant changes, we will update the effective date and may notify you directly where appropriate.

12. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us at privacy@homeguardtelecom.com.